Resume
Full Name Mads Marturin
E-Mail hi@madsmarturin.dk
Phone +45 51 72 94 34
About Me
I am the sword and shield of the team, getting rid of obstacles, as well as shielding them from distractions. I enjoy making sure that my team can do their very best. I excel working in creative multidisciplinary teams of designers, artists, developers and other product managers and can quickly and efficiently translate from vision and strategy to tasks and solutions.
To manage this, I work with people and data first, while breathing resource allocation.
I have experience in consumer-centric community-focused marketing of Live Games (GaaS), agile project management, and conference/event management. I have knowledge of software development practices, as well as being proficient in version-control and source-management. Excel Wiz and Six Sigma Yellow Belt.
Skills
Stakeholder Management
Project Management
Data Analysis
Strategic Management
Software
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Work Experience
Service Desk Manager
December 2023 - NOW
https://axcessnordic.com
- Managing and supporting the service desk team.
- Representing the team with stakeholders, including compiling and sharing results from service and operations performance.
- Implementing ITIL-compliant processes and ensuring that all processes are thoroughly documented, audited, and continually improved.
- Managing all relevant stakeholders, including the support desk team, customers, and management.